Last updated: 21 August 2026
1. About this notice
This notice explains how Herefordshire Mental Health handles personal information when you use the website or contact us.
2. Information we may collect
- name, email address and telephone number;
- the content of messages you send us;
- details about an organisation, service, event or resource you choose to submit;
- technical and usage information produced by analytics and website security systems.
3. Why we use information
We may use personal information to respond to enquiries, maintain service and event information, communicate with organisations, operate and secure the website, and improve the usefulness of the hub.
4. Sensitive information
Please do not send medical records, clinical records or highly sensitive personal information through the general contact form. The website is an information hub and not a healthcare or clinical service.
5. Lawful bases
The lawful basis will depend on the purpose. For ordinary enquiries and website operation, this may include our legitimate interests in running and improving the service and responding to correspondence. Where another basis is required, it will be assessed appropriately.
6. Analytics and cookies
We use Google Analytics to understand website usage. More information is available in our Cookie Policy.
7. Sharing information
We do not sell personal information. We may use service providers for hosting, email, security and analytics, and may disclose information where required by law.
8. Retention and security
We keep information only for as long as reasonably necessary and use appropriate technical and organisational measures to protect it.
9. Your rights
Depending on the circumstances, you may have rights of access, correction, erasure, restriction, objection and data portability under UK data-protection law.
10. Contact and complaints
Privacy questions can be sent to hello@herefordshirementalhealth.co.uk. You may also have the right to complain to the Information Commissioner's Office.